My Sears Twitter Experience

Hi Everyone,

As you've seen from previous posts my wife and I remodeled the kitchen this year.  It's a joy.  We bought our GE Profile appliances at Sears.  When we bought them we were given a rebate form to send to GE for a $200 rebate.  We were told to wait for the appliances to be delivered to get their serial numbers for the form.  We bought the appliances in late August thinking they'd be delivered in late September or early October.  Because of the inevitable delays in the remodel we actually got them on the 29th of October.  When we checked on the rebate form it said it had to be postmarked no later than October 27th.  We thought we were out of luck.  But this week I tweeted @mysears  Within an hour someone from Sears tweeted me asking for direct contact info.  Last night I had a voicemail on my cell phone and at work to call them.  This morning I called (800-573-8431) and got Amanda who happened to be the person who left the voicemail.  She listened to my story, verified the facts and then said they could issue the rebate check on GE's behalf and I'd have it by Wednesday of next week.  That's awesome customer service and it shows the power of using Twitter to solve a customer service issue.